Every time you order at a fast food restaurant, you are always asked “do you want fries, drink or try our new product.” Our industry is a service industry and yet we do not try to “up-sell” our customers. Think of the amount of money you may be leaving on the table because you neglect […]
FRSTeam of North and Central Georgia, FRSTeam by Tri State among top performers Fabric Restoration Service Team, Inc. – FRSTeam – a leading national provider of textile restoration services, celebrated its 10th anniversary during its annual RESToration Retreat held at the Silverado Resort and Spa in Napa, California. The event hosted nearly 100 franchise owners, […]
Current Position: Trudy Adams is the principal of Blue Egg Consulting, a sales, marketing and customer service consulting practice. She is also one of the coaches at the 21st Century Dry Cleaners consulting team. Adams is a familiar presence and much sought after presenter and featured speaker with dry cleaning groups across the United States. […]
