By the time this article reaches print for October, things will start cooling off and we will (should) return to warmer and hopefully better attire at the counter. It has always slayed me how anyone who owns a drycleaning and laundry plant could expect a customer to be proud of the fact that they spend […]
DLI’s In-Store Mystery Shopping partner now conducts Telephone Call Secret Shopping evaluations for DLI members. DLI’s partner records conversations with the shops in all states where it is legal to do so without asking for consent. DLI’s customer service evaluation service will provide the following for members making use of the service: • A logon […]
