As a business owner, you want your team to be fully engaged, especially regarding the customer experience. However, you will sometimes disappoint customers. You must know the areas where you drop the ball and create systems to make them right when they happen. Some companies need help to do that. In a recent encounter with […]
With everything happening with Artificial Intelligence and ChatGPT, it is a fact that AI is here to stay. AI will likely replace all those who don’t adapt to the technology. But would it replace the customer service experience? AI is unlikely to replace customer service and customer experience. It would help provide a consistently great […]
