Recently, I have run into a bad stretch of customer service. Not as the provider of customer service, but as the recipient. Even though there should be no excuse for businesses giving bad service, there are reasons why it happens. Apathy, lack of training, inept leadership, etc. The list goes on. Feel free to add […]
Before you can say “socks, necktie, or untie my bowtie” the annual special day for dads will be here (Sunday, June 19th). If you haven’t already done so, now would be a good time to send out your father-approved deals, offers and promotions. While Father’s Day is not as wildly popular as its holiday counterpart […]
Current Position: Trudy Adams is the principal of Blue Egg Consulting, a sales, marketing and customer service consulting practice. She is also one of the coaches at the 21st Century Dry Cleaners consulting team. Adams is a familiar presence and much sought after presenter and featured speaker with dry cleaning groups across the United States. […]
