Current Position: Retired. Bill Lucas, 72, recently relocated to a retirement community in Georgetown, Texas. After a successful, colorful and storied 39-year career in the fast-paced world of dry cleaning, he is currently enjoying life in the slow lane. Pre-dry cleaning: His first job was at H.E.B. Texas Grocery in Corpus Christi, Texas. Lucas mastered […]
Scenario 1: The valued customer enters your dry cleaning establishment to retrieve his Brioni two-piece, double-breasted suit. (Yes, the double-breasted suit is back in style.) He clearly told your customer service representative that the lapels should not be creased; they should instead be rolled. However, the suit inexplicably cleared its way through inspection with the […]
Last month we briefly explored why your website should be mobile optimized. If you missed it or need a review, you’re invited to go back to the March 2015 edition and find page six. I know of at least five people who really enjoyed reading it (I’m trying to stay humble). With the intent of […]
