Last month I wrote about different types of customers. I also promised I’d expand more and be more specific about certain types of customers. Keeping my word, I’ll continue in this article. It’s inevitable that we all lose customers from time to time. It’s simply impossible to satisfy and keep every customer we come in […]
Category: Dry Cleaners.
Customers, Types and Definitions
First off, I’m extremely grateful when a business owner reaches out to me via telephone, e-mail, Facebook group and even via Facebook chat. It’s obviously important to you, business owners, and I’m more than willing to take a few moments out of my day to answer questions or share a little information if it helps […]
Calming Upset Customers: Part 1
A critical recurring question that all retailers deal with is how to calm and re-engage an upset customer. This problem came to my attention once again while waiting in line at a local store. What might have been an easily pacified situation escalated into a very unpleasant encounter. I asked myself how this disagreement could […]