You probably are thinking, who the heck wears or cleans hats anymore? You would be surprised to know there are many. I had just about discounted any possibility of there being anymore hat cleaners around until I did some research. Most western towns have lots of folks wearing hats. Many rich people in suits in […]
Every time you order at a fast food restaurant, you are always asked “do you want fries, drink or try our new product.” Our industry is a service industry and yet we do not try to “up-sell” our customers. Think of the amount of money you may be leaving on the table because you neglect […]
Current Position: Trudy Adams is the principal of Blue Egg Consulting, a sales, marketing and customer service consulting practice. She is also one of the coaches at the 21st Century Dry Cleaners consulting team. Adams is a familiar presence and much sought after presenter and featured speaker with dry cleaning groups across the United States. […]
