You know you must step up your game to increase business. You know you should continue to reach out to your current customers. You know what you must do to reach potential customers. Through business experience or education, you know what you must do. You have the who, what, when, where and why. Now you […]
Category: Dry Cleaning
Sometimes You’re A Detective
We’ve all been there… customer walks in to pick up an order. They get checked out and away they go. Systematically, simple. When they get home, they realize something’s missing. They call the store, they’re nice, there is a a genuine concern for the missing garment. Within moments and after a couple questions, you find […]
How I Got Here: Bonnie Blum
Current Position: Bonnie Blum is the retail manager at City Cleaners in Akron, Ohio. Starting as a customer service representative (CSR) nearly fourteen years ago at age 19, Blum became a store manager after a few years.She was promoted to her current position just a few months before COVID-19 affected the United States in a […]