A critical recurring question that all retailers deal with is how to calm and re-engage an upset customer. This problem came to my attention once again while waiting in line at a local store. What might have been an easily pacified situation escalated into a very unpleasant encounter. I asked myself how this disagreement could […]
DON’T skip this article because you think it will be boring or you are insurance savvy and know what you need to know. I have worked in the insurance industry (as well as owning my own dry cleaning plant) for too many years to count. Insurance policies are filled with too many words for the […]
The goodwill and euphoria of the holiday season are in the rearview mirror. The annual ritual of broken New Year’s resolutions and inflated credit card debt due to excessive holiday shopping has brought a good number of U.S. Americans back to reality. However, be not dismayed. The best month ever in the history of the […]
