Every time you order at a fast food restaurant, you are always asked “do you want fries, drink or try our new product.” Our industry is a service industry and yet we do not try to “up-sell” our customers. Think of the amount of money you may be leaving on the table because you neglect […]
Category: Drycleaning
How I Got Here: Trudy Adams
Current Position: Trudy Adams is the principal of Blue Egg Consulting, a sales, marketing and customer service consulting practice. She is also one of the coaches at the 21st Century Dry Cleaners consulting team. Adams is a familiar presence and much sought after presenter and featured speaker with dry cleaning groups across the United States. […]
The Great Soap Opera
In the old days people called detergent soap. In the earliest days it was a mere animal product. Today it is all chemicals with a tad of natural products in it. Folks called it soap back when it really gave off a lot of suds. Suds make people excited. They believe it is cleaning better […]