It happens every January. Business leaders look around and ask: • Why isn’t my team getting it? • Why do I still have to be involved in everything? • Why do things fall apart the moment I step away? • And maybe the hardest one: Why am I so tired already? If you’ve ever felt […]
January is the season of fresh starts in our industry. New goals, new systems, new intentions. Yet one of the most powerful opportunities to improve customer experience isn’t found in new equipment, software or pricing strategies. It happens every day at the front counter …often in moments so small they are easy to overlook. The […]
Once again, the ever shifting sands of online, Google again moves the markers and makes a change, and this one may not necessarily be for the better. Google is, without a doubt, the leader when it comes to being found online, and presently, where you stand in Google search results depends upon your online reputation […]
