DLI Mystery Shopping Program “Essential” to Success For the second consecutive year, Champion Cleaners of Birmingham, Alabama owner David Whitehurst earned the “Best Overall Service” Award. His three locations received the highest overall mystery shopping scores again in 2015. Pictured at Champion Cleaners Greystone location (left to right) are Sheila Mims, Customer Service Manager; Craig […]
Current Position: John LaRocca is the founder and president of LaRocca Integrated Solutions, Inc. His company is headquartered in Westlake Village, California and assists businesses from dry cleaners to restaurants (and everything in between) with merchant processing, credit card terminals, POS leasing and consulting in related services. Buying In: In 1965, LaRocca’s father was presented […]
So…who does the maintenance and mechanical repair at your plant? Most operators do their own. In the days gone by, at small “Mom & Pop” plants, the owner did all repairs and updates himself. Why? Generally they all had mechanical aptitude and could not afford a mechanic. Mechanics specializing in drycleaning plants were not out […]
