Scenario 1: The valued customer enters your dry cleaning establishment to retrieve his Brioni two-piece, double-breasted suit. (Yes, the double-breasted suit is back in style.) He clearly told your customer service representative that the lapels should not be creased; they should instead be rolled. However, the suit inexplicably cleared its way through inspection with the […]
Tag: Cleaner & Launderer
MfM’S Production Focus Group Visits English American Tailors
Methods for Management’s Production Focus Group (PFG) was hosted by Glyndon Lord Baltimore Cleaners in Glyndon, Maryland on February 26th – 27th, 2015. Owners Stu Crane, John Garman, Mike Garman and Brad Tingle and Plant Manager Kathleen Razmus welcomed the group, which consisted of owners and their management. The MfM Members toured their plant to […]
Some Things You Might Not Know About Your Insurance Coverage
As a business owner, you must make some many important decisions but one of the most important decisions is about your insurance coverage. I shudder every time I speak to a business owner who says they do not have insurance because they do not need it! All I think is they are so lucky nothing […]