Maybe this title caught your eye. What is a business disaster recovery toolbox? Why do I need one? You probably don’t think you need one because as most of us, you think, “it will never happen to me.” There are so many natural disasters that occur. Pictures on the news of flooding, fires and collapsed […]
Scenario 1: The valued customer enters your dry cleaning establishment to retrieve his Brioni two-piece, double-breasted suit. (Yes, the double-breasted suit is back in style.) He clearly told your customer service representative that the lapels should not be creased; they should instead be rolled. However, the suit inexplicably cleared its way through inspection with the […]
Methods for Management’s Production Focus Group (PFG) was hosted by Glyndon Lord Baltimore Cleaners in Glyndon, Maryland on February 26th – 27th, 2015. Owners Stu Crane, John Garman, Mike Garman and Brad Tingle and Plant Manager Kathleen Razmus welcomed the group, which consisted of owners and their management. The MfM Members toured their plant to […]
