Effective communication and transparency are the cornerstone traits of successful leadership. They are the guiding lights illuminating the path to creating a solid, united team capable of consistently delivering outstanding customer experiences. Let’s look at the significance of these two essential traits and how they contribute to fostering a culture of trust, loyalty and collaboration […]
Recent events have highlighted the need to address an issue I see as one of the most important administration tasks you must work on in your business today, which is being able to communicate and foster relationships with your customers. Your customer list is one of the most important assets you possess today. Your customer […]
My phone rings, it’s my Millennial son calling me! My heart starts to palpitate. I start to sweat. I answer with trembling fingers and say, “what happened,” “are you OK,” “did you have an accident.” He replies, “No Dad, just wanted to talk and see how you’re doing.” My jaw dropped…amazing. Texting has definitely turned […]
