With Easter Sunday right around the corner, what better way to kick off April with the 10 commandments of Customer service?! Thou shall greet the customer by namePeople love to hear their own name. It makes them feel important and helps you to remember the customers name. Which can be used for increasing customer experience […]
Tag: Customer Service
National Cleaners Association 2022 Training / Event Schedule
DEC Classes – 16 Hours – Sundays – 8:30 AM – 5:30 PM$889. Members / $1375. Non Members 2/20/2022 & 2/27/2022 –Bronx, NY Basic Spotting 101 with Alternative Solvents – 8 Hours –1 Day Sunday – 8:30 AM – 4:00 PM$275. Members / $375. Non Members 4/3/2022 – Bronx, NY Advanced Stain Removal and Bleaching […]
Time To Sharpen Your Customer Service Skills
You have weathered a lot in the last two years. Your sales are still down, and you can’t seem to find any employees. You are not alone! It is almost as though you are starting over again in the business. Now is the time to refresh your business. Some time back, a friend of mine […]