It’s only been a month since the Clean Show, but innovation con-tinues, advancing and advancing, at a pace that feels like the speed of light. At the Clean Show, A.I. was a hot topic, with only a couple exhibitors introducing A.I. products and services for drycleaners. But, in the past 30 days, A.I. has already […]
I will never forget a conversation I had with a business owner who told me, “We don’t need to train for service. It’s just common sense.” He truly believed every employee knew how to treat clients the “right way.” Six months later, that same business was fighting churn, morale was low, and clients were quietly […]
Why some dry cleaners are walking away – and why others are doubling down There’s a quiet conversation happening in back offices, supply closets and after-hours phone calls all across our industry. It’s the one we rarely talk about out loud, but almost every owner has whispered it to themselves at least once: “Is it […]
