I will never forget a conversation I had with a business owner who told me, “We don’t need to train for service. It’s just common sense.” He truly believed every employee knew how to treat clients the “right way.” Six months later, that same business was fighting churn, morale was low, and clients were quietly […]
Why some dry cleaners are walking away – and why others are doubling down There’s a quiet conversation happening in back offices, supply closets and after-hours phone calls all across our industry. It’s the one we rarely talk about out loud, but almost every owner has whispered it to themselves at least once: “Is it […]
November Opportunities include ProfitFest, Heat Stress Prevention and Meetups The Drycleaning & Laundry Institute and its regional partner associations offer a robust lineup of webinars, workshops networking events this November. Industry professionals are invited to connect, learn and grow their businesses. Featured Monthly Webinar November 19 at 1 p.m. Eastern DLI presents “Staying Cool Under […]
