Virtual Basic Stain Removal Course Starts February 17th The Drycleaning & Laundry Institute (DLI) and its regional partners are kicking off 2026 with a month of skill-building programs, expert-led webinars and high-value networking opportunities designed to help garment care professionals sharpen their operations, improve customer experience and boost business performance. Featured Monthly Webinar February 25 […]
It happens every January. Business leaders look around and ask: • Why isn’t my team getting it? • Why do I still have to be involved in everything? • Why do things fall apart the moment I step away? • And maybe the hardest one: Why am I so tired already? If you’ve ever felt […]
January is the season of fresh starts in our industry. New goals, new systems, new intentions. Yet one of the most powerful opportunities to improve customer experience isn’t found in new equipment, software or pricing strategies. It happens every day at the front counter …often in moments so small they are easy to overlook. The […]
