In continuing our discussion of Calming Upset Customers, this article includes insights from two Tuchman Advisory Group members. Anni Lundy, Director ~ Memories Gown Preservation ~ Houston, TX said, “We get our fair share of complaints on a weekly basis coming through our customer service department. We produce a high volume and our customers are […]
More than 90 people turned out February 8th for a free laundry day hosted by Michael Finkelstein at his Laundry Land flagship store in Greenville, North Carolina. The event was a part of the LaundryCares Foundation’s outreach to help those in need in the community, and promote literacy. “We have an opportunity and an obligation […]
Your first response is probably “of course not.” But take a longer look. “Negativity takes many forms: complaining, putting others down, pointing fingers to show who is to blame or focusing on/expecting the worst,” says Richard Podsada, nine10 Inc. “Negativity is very contagious and easily caught. In the workplace, it must be avoided at all […]
