Every time you order at a fast food restaurant, you are always asked “do you want fries, drink or try our new product.” Our industry is a service industry and yet we do not try to “up-sell” our customers. Think of the amount of money you may be leaving on the table because you neglect […]
Tag: Dry Cleaning
How I Got Here: Trudy Adams
Current Position: Trudy Adams is the principal of Blue Egg Consulting, a sales, marketing and customer service consulting practice. She is also one of the coaches at the 21st Century Dry Cleaners consulting team. Adams is a familiar presence and much sought after presenter and featured speaker with dry cleaning groups across the United States. […]
Industry Leader, R.R. Street & Co. Inc. CEO, L. Ross Beard Has Passed
The professional cleaning industry has lost one of its most a staunch defenders and long time leaders. L. Ross Beard, CEO and President of R.R. Street & Co. Inc. (Streets) passed away on the evening of April 20, 2016 after a sudden and difficult illness. Mr. Beard held a leadership role in Streets for the […]