The excitement builds as The Clean Show 2017 approaches. This opportunity for those of us in the drycleaning industry to mix, mingle, learn and share always provides special insights that can only be found in peer-to-peer cost groups. From the Young Presidents’ Organization, Vistage, Tuchman Advisory Group and others within our own industry, these groups […]
James Cash Penney, founder of J.C. Penney, said, “The surest way for an executive to kill himself is to refuse to learn how, and when, and to whom to delegate work.” How many times have you said to yourself, “If you want something done right, do it yourself”? If your name is on the business, […]
In continuing our discussion of Calming Upset Customers, this article includes insights from two Tuchman Advisory Group members. Anni Lundy, Director ~ Memories Gown Preservation ~ Houston, TX said, “We get our fair share of complaints on a weekly basis coming through our customer service department. We produce a high volume and our customers are […]
