January is the season of fresh starts in our industry. New goals, new systems, new intentions. Yet one of the most powerful opportunities to improve customer experience isn’t found in new equipment, software or pricing strategies. It happens every day at the front counter …often in moments so small they are easy to overlook. The […]
DLI & Regional Affiliates Host 13 In-Person and Virtual Events This Month The Drycleaning & Laundry Institute immediately offered a second installment of its all-new Customer Service Excellence Virtual Course after the initial course sold out in 13 days. Coincidentally, it is just one of a combined 13 in-person and virtual events DLI and its […]
It seems that’s when November comes around is when we really focus on customer appreciation and showing thanks. Sometimes, it can get overwhelming because we tend to also see dollar signs when it comes to showing our appreciation. I’m sharing with you 50 different ways you can show thanks for little to no dollars (under […]
