In the April 2017 edition of Cleaner & Launderer (page 12), the title of my monthly column was “The Company Creed.” The mission statements of three companies were featured. To illustrate my point, I invited you to join me in a small experiment. The task was to identify some companies that have recently provided you […]
Recently, I have run into a bad stretch of customer service. Not as the provider of customer service, but as the recipient. Even though there should be no excuse for businesses giving bad service, there are reasons why it happens. Apathy, lack of training, inept leadership, etc. The list goes on. Feel free to add […]
Before you can say “socks, necktie, or untie my bowtie” the annual special day for dads will be here (Sunday, June 19th). If you haven’t already done so, now would be a good time to send out your father-approved deals, offers and promotions. While Father’s Day is not as wildly popular as its holiday counterpart […]
