Apparently, people who get married are spending more for their weddings. Every year for the last ten years, the wedding planning website TheKnot.com polls brides and grooms for its Real Weddings Study. This year 13,000 real brides and real grooms were surveyed, and if you are the purveyor of any products or services that cater […]
In the April 2017 edition of Cleaner & Launderer (page 12), the title of my monthly column was “The Company Creed.” The mission statements of three companies were featured. To illustrate my point, I invited you to join me in a small experiment. The task was to identify some companies that have recently provided you […]
Recently, I have run into a bad stretch of customer service. Not as the provider of customer service, but as the recipient. Even though there should be no excuse for businesses giving bad service, there are reasons why it happens. Apathy, lack of training, inept leadership, etc. The list goes on. Feel free to add […]
