How I Got Here: Jerry Jambazian Current position: Jerry Jambazian, 71, is the owner of Wonder Cleaners and Drapery in Temple City, California. Parental Guidance: Jerry’s parents, Rose and Andrew Jambazian, were originally from Massachusetts. In the late 1930s, Andrew operated a dry cleaning business in the city of Springfield. The price to clean a […]
Scenario 1: The valued customer enters your dry cleaning establishment to retrieve his Brioni two-piece, double-breasted suit. (Yes, the double-breasted suit is back in style.) He clearly told your customer service representative that the lapels should not be creased; they should instead be rolled. However, the suit inexplicably cleared its way through inspection with the […]
Last month we briefly explored why your website should be mobile optimized. If you missed it or need a review, you’re invited to go back to the March 2015 edition and find page six. I know of at least five people who really enjoyed reading it (I’m trying to stay humble). With the intent of […]
