DLI’s In-Store Mystery Shopping partner now conducts Telephone Call Secret Shopping evaluations for DLI members. DLI’s partner records conversations with the shops in all states where it is legal to do so without asking for consent. DLI’s customer service evaluation service will provide the following for members making use of the service: • A logon […]
DLI Mystery Shopping Program “Essential” to Success For the second consecutive year, Champion Cleaners of Birmingham, Alabama owner David Whitehurst earned the “Best Overall Service” Award. His three locations received the highest overall mystery shopping scores again in 2015. Pictured at Champion Cleaners Greystone location (left to right) are Sheila Mims, Customer Service Manager; Craig […]
DLI announced the first annual “Best Of…” Awards. They are the result of the 2013 mystery shopping program conducted by DLI partner MarketWise Consulting Group, Inc. DLIs Mary Scalco stated, “We see this new program as an important way for our members to measure their customer service against their DLI Peers across the country. Our […]
