Current Position: Sam Tan, 56, has been working in the dry cleaning industry for 26 years. For the last eleven years, Tan and his wife Mali have owned and operated Star Bright Cleaners in Lancaster, California. The Company: Starbright Cleaners prides itself on outstanding customer service and impeccable quality. They perform the standard basics of […]
Current Positions: The husband and wife team of Katie and JT Hampton, both 28, work for Fireweed Cleaners in Anchorage, Alaska. JT is the general manager and Katie is the bookkeeper. The Company: Since 1967, Fireweed Cleaners has been Anchorage’s premiere clothing conservator. In 2000, Randy and Julie Earp (the current owners and Katie’s parents) […]
Recently, I have run into a bad stretch of customer service. Not as the provider of customer service, but as the recipient. Even though there should be no excuse for businesses giving bad service, there are reasons why it happens. Apathy, lack of training, inept leadership, etc. The list goes on. Feel free to add […]
