First off, I’m extremely grateful when a business owner reaches out to me via telephone, e-mail, Facebook group and even via Facebook chat. It’s obviously important to you, business owners, and I’m more than willing to take a few moments out of my day to answer questions or share a little information if it helps […]
A critical recurring question that all retailers deal with is how to calm and re-engage an upset customer. This problem came to my attention once again while waiting in line at a local store. What might have been an easily pacified situation escalated into a very unpleasant encounter. I asked myself how this disagreement could […]
DON’T skip this article because you think it will be boring or you are insurance savvy and know what you need to know. I have worked in the insurance industry (as well as owning my own dry cleaning plant) for too many years to count. Insurance policies are filled with too many words for the […]
