As a business owner, you want your team to be fully engaged, especially regarding the customer experience. However, you will sometimes disappoint customers. You must know the areas where you drop the ball and create systems to make them right when they happen. Some companies need help to do that. In a recent encounter with […]
Do you find online reviews of a business as amazing and frustrating as I do? It’s amazing that you can work your butt off for decades busting your hump bending over backwards serving customers every whim, and then one customer will go online and write a terrible review about you that just guts you. It’s […]
DLI’s July Offerings Aim to Help Cleaners Maintain Steady Income Professional drycleaning and laundry operators in the northern hemisphere are watching hopelessly as business slows to a crawl during the historically-slow summer months. Dave Coyle of Maverick Drycleaners will share some ideas on how cleaners can bring in more ice cream sundae money for their […]
