Do you find online reviews of a business as amazing and frustrating as I do? It’s amazing that you can work your butt off for decades busting your hump bending over backwards serving customers every whim, and then one customer will go online and write a terrible review about you that just guts you. It’s […]
DLI’s July Offerings Aim to Help Cleaners Maintain Steady Income Professional drycleaning and laundry operators in the northern hemisphere are watching hopelessly as business slows to a crawl during the historically-slow summer months. Dave Coyle of Maverick Drycleaners will share some ideas on how cleaners can bring in more ice cream sundae money for their […]
With everything happening with Artificial Intelligence and ChatGPT, it is a fact that AI is here to stay. AI will likely replace all those who don’t adapt to the technology. But would it replace the customer service experience? AI is unlikely to replace customer service and customer experience. It would help provide a consistently great […]
