So many businesses today are screaming for more customers. It’s tough to find a customer, let alone BE one. With all the challenges the dry cleaning industry faces today, from supply chain issues, to extremely relaxed dress codes (I swear, most people are working from home naked these days), to competing against other drycleaners just […]
Tag: Customers
A Super Simple Retention Program
What would your business look like if you never lost a customer? I know you are not willingly trying to chase customers away, but it happens, even to the very best of businesses. It’s simply inevitable that some customers drift away. The typical dry cleaning business has about 5,000 customers in its point-of-sale database. Of […]
One Hit Wonders Or Life Time Value?
A lot of dry cleaners believe that if they can get a customer in the door with an order, give them good service and quality cleaning, and do so at a low price, the customer will return and become a customer for life. If that truly was the case, your business would be doubling at […]