With Easter Sunday right around the corner, what better way to kick off April with the 10 commandments of Customer service?! Thou shall greet the customer by namePeople love to hear their own name. It makes them feel important and helps you to remember the customers name. Which can be used for increasing customer experience […]
As I sit here in cold Buffalo, NY… with 18″ + of fresh snow covering the ground, and freezing temperatures of 14 degrees, I sign onto a zoom call. A call that is filled with willing-to-learn, business owners and team leaders. Participants have cleared their schedules to be on the call, they grab a drink […]
We’ve all been there… customer walks in to pick up an order. They get checked out and away they go. Systematically, simple. When they get home, they realize something’s missing. They call the store, they’re nice, there is a a genuine concern for the missing garment. Within moments and after a couple questions, you find […]
