What a treat for a plant owner to turn over his successful business to one of his children. Better I should say that a husband and wife should turn over the business to their children. It is a prideful thing to do and I for one descended from a line of Cleaners three generations back. […]
This month I invite you to join me in a little exercise. Not the type of activity that takes place at the gym. That would be a total waste of time and energy as well as an insult to my sedentary lifestyle. Try to recall three instances since January where you received exceptional customer service […]
Last month I wrote about different types of customers. I also promised I’d expand more and be more specific about certain types of customers. Keeping my word, I’ll continue in this article. It’s inevitable that we all lose customers from time to time. It’s simply impossible to satisfy and keep every customer we come in […]
