Manage your environmental issues, don’t let them manage you. I’m thrilled to be launching a new series of The Environmental Corner this year. My predecessor and mentor, Steve Henshaw, has been a long-time contributor to the Cleaner and Launderer and has been advising our friends in the dry cleaning industry on environmental contamination and insurance […]
1920 New Versus Old Ideas in Cleaning If one general term could be applied to the manner of all cleaning up to the present, that term could well be “scattering”; for in all the various steps of sweeping and dusting, the work was done in such a way as to scatter and spread the dust […]
In a service business, there are few things more valuable (or more rare) than customer loyalty. This loyalty must be earned, every visit, every day. We know retaining customers is much less expensive than acquiring new ones. So, you need to examine what your do to promote customer loyalty and what you might do to […]
