We’ve all been there… customer walks in to pick up an order. They get checked out and away they go. Systematically, simple. When they get home, they realize something’s missing. They call the store, they’re nice, there is a a genuine concern for the missing garment. Within moments and after a couple questions, you find […]
Current Position: Bonnie Blum is the retail manager at City Cleaners in Akron, Ohio. Starting as a customer service representative (CSR) nearly fourteen years ago at age 19, Blum became a store manager after a few years.She was promoted to her current position just a few months before COVID-19 affected the United States in a […]
After 15 months of being two weeks away from reopening or resuming ‘normal’ business conditions, looking back, it’s still hard to believe that entire economies could be completely shut down in a matter of a day or days. I still feel the cold chill run down my back watching the lights go out in business […]
