The connection between employee well-being, company culture and customer experience has never been more crucial. While you might have streamlined department handoffs and optimized team communication, an underlying challenge is affecting your workforce and directly impacting the quality of service and experience you deliver. It is a fact that better employee and company culture leads […]
Nobody I know in business likes their competition, and drycleaners are some of the most competitive business people I know. Recently, I walked into a new local business taking the bold step to open shop on the tail end of a major international pandemic. In our local community, governments had shut some businesses for up […]
One of the primary goals of contemporary marketing is determining how to use customer data to deliver personalized customer experiences. Customers want to hear from you about what your business offers that is relevant to them. Start with collecting or updating your information with accurate (correct format and spelling) customer data. The right data will […]
