Define “A Customer” KPI’s (Key Performance Indicators) are basically numbers. You simply have to know and follow certain numbers because they can be very informative and telling. Key Performance Indicators can act as a dashboard informing you how certain parts of your business is performing. You are likely familiar with some basic KPI’s (Key Performance […]
Tag: Laundry
“The Stain Wizard” responds to his November letter (part 2) about removing wax
Dear Stain Wizard, A customer brought in a dark blue sweatshirt. It had thick candle wax over the front. I want to tell you what I did to easily remove the wax! Step 1 – In a clean bucket, 2 gallons of 125-130 degree water. (You can use your steam gun to help heat the […]
Competitive Greatness
Once upon a time, I gave my autograph to legendary basketball coach John Wooden. True story. If you’ve never heard of John Wooden, Competitive Greatness visit his official website at www.CoachWooden.com to learn more. For the sake of time and space, we will not use this forum to rehash such a voluminous individual’s storied career, […]